Russian Customer Service Advisor w Katowice, Śląskie sprżedam

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. Join our global team and be part of technology transformation. What will you do? After an induction training you will be able to: handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer analyze and resolve most common enquiries using step-by-step solutions provided to you deliver high quality standard service to customers cooperate with IT specialist team to deal with more complex issues Who are we looking for? Before you start our induction training we will check if you have: very good Russian language skills both verbal and written good English skills pro client attitude and communication skills basic experience in Windows 7 and MS Office customer service experience (is an asset but is not necessary) team player, problem solving attitude and efficient task management skills What we offer? Atmosphere Working with great people and in legendary atmosphere No formal dress code Annual family picnics Unforgettable integrational events Employee volunteering opportunities and interesting CSR projects We value and respect diversity in terms of gender, nationality, roles, age, interests Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball Development Development in expert or leader competencies Broad training offer with possible co-funding Access to Harvard Business Review knowledge base Introduction plan for new employees and Buddy Initiative A wide range of instructor-led and e-learning trainings Co-financing for post-graduate studies and courses Many companies under one roof / internal headhunters Internal development events: conferences, meetings, communities Education First platform for learning English online

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