HR Administration and Service Desk Specialist with French w Katowice, Śląskie sprżedam

Capgemini is one of leading global companies offering consulting, IT technologies. Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team You will be responsible for correct and timely HR data processing within Client’s HCM, according to the project deadlines and to the expected quality. You will be equipped with world-class leading tools and systems – Workday and Salesforce and supported by professionals in Digital Employee Operations / HRO environment. You will also interact with the Client’s employees on a daily basis via phone, case management tool and chat, ensuring proper resolution of HR-related queries and requests. Another key aspect of the job is the cooperation with Client’s HR team members onshore, and making sure that all the necessary information is provided to you in order to be able to provide the Client’s employees with the detailed response as per agreed SLAs. Key responsibilities: Answering calls / cases in the case management tool / chat and help Client’s employees to navigate in Workday HCM self-service mode Helping the employees to raise a ‘ticket’ in the case management tool Answering calls / cases / chat and help the employees to navigate through the Employee Portal Providing clarifications and guidance on HR policies, procedures and processes Monitoring Workday work inbox and processing the actions assigned to your role in the system for core HR processes (like ‘Starters’, ‘Movers’, ‘Leavers’) Producing the HR letters and documentation for Client’s employees Escalating Workday work items to the appropriate party, if required Participation in transitioning the processes to our delivery center in Poland, including knowledge gathering and creating documentation Before you start our induction training we will check if you have: Very good command of spoken and written English (C1) and French (C1) Excellent Communication skills Experience in working on similar positions (HR Service Desk, HR Administration, Customer Service) for at least 1 year Experience in working in a case driven environment Good job organization and time management skills Attention to detail Passion for excellence Basic understanding and working in line with Employee Experience/Customer Experience Readiness to work in shifts (between 7 a.m. and 7 p.m.) We are looking for a communicative and analytical person to join our new project You will have a chance to work with professionals and support a technologically advanced company that originates from the Silicon Valley. Join us and make a difference

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